Repair pricing and quote policy in Scoresby
Clear pricing matters. Before repair work starts, you should understand how estimates, diagnostics, confirmed quotes and approvals work.
How pricing works
Initial estimate
Based on your description, a rough estimate may be provided where possible.
Assessment if needed
Some faults need proper testing before a confirmed quote can be given.
Approval before repair
No repair proceeds without your approval of the quoted cost.
No fix, no repair fee
If an approved repair attempt is unsuccessful, you are not charged for the repair itself.
What to include in your quote request
- Exact device model
- Current fault and what happened before it failed
- Any previous repair attempts
- Photos if relevant
Pricing FAQs
Can you give a quote before I bring the device in?
Often yes. If you send the exact model, symptoms and useful photos, we can usually give an estimate or at least tell you the likely repair path.
Why do some repairs need assessment first?
Some faults look similar from the outside but have very different causes. Proper testing avoids quoting the wrong repair and wasting your money.
Do repairs go ahead automatically after diagnosis?
No. Once the fault is confirmed, the repair only proceeds after you approve the quoted cost.
What is the fastest way to ask for a quote?
SMS is usually the fastest option. Send the model, the fault and photos if useful so the first reply can be more accurate.